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Frequently Asked Questions

  1. HOW TO SUBMIT A COMPOSITION (for Composers) :

    CLICK HERE

  2. HOW TO PLACE AN ORDER :
  3. You can order music directly from us ONLINE, or by FAX or PHONE, and you will need either a school purchase order number or a personal credit card number. Contact Us if you need assistance.

    * Orders through businesses or music stores are usually done by FAX or PHONE.



  4. HOW TO ORDER INDIVIDUAL MUSIC PARTS :
  5. Sorry. Currently, you can only order specific music parts (such as 1-Oboe or 2-Percussion) by 1. Fax 2. Phone or 3. Email. You cannot purchase parts via the online shopping cart at this time.



  6. WHERE CAN I FIND A RECORDING TO LISTEN TO :
    1. You can LISTEN to much of our music catalog by clicking on the PLAY button if available on the individual product.
    2. Check the Audio CDs page for a list of many of our music publications available on CD.
    3. Let us know if you need help.


  7. HOW TO GET PERMISSION TO ARRANGE MUSIC :
  8. Click here



  9. HOW MUCH DO PARTS COST?
  10. Individual parts cost $2.00-3.00 USD depending on how small or large the part is.



  11. WHERE CAN I FIND THE PRICE?
  12. Check online for up-to-date prices or recent catalogs. We are constantly working to keep these things up-to-date. Old printed catalogs are not usually up-to-date. Prices are subject to change at any time.

    If you can't find something please Contact Us.



  13. I CAN'T DOWNLOAD or LISTEN TO MP3 FILES ON MY SCHOOL'S COMPUTER NETWORK. WHAT CAN I DO?
    1. mp3 download help page
    2. Ask the network admin. if he/she will give you access to certain .mp3 files that you need as resources to do your job as a music teacher. A network admin. should be willing to help you. In fact, it is their job to help teachers get the resources they need.
    3. If you have internet access at home, it might be less troublesome to just download the files on your home computer, and burn them to a CD for work.
    4. Call us and order an Audio CD.
    5. If you still need help, please let us know.


  14. I AM HAVING TROUBLE PLAYING THE .MP3s. WHAT CAN I DO?
  15. More than likely this is because of a setting on your media player that requires you to download the entire file before listening. If you would rather listen to streaming audio, you might have to adjust your media player settings, or try downloading a different media player like iTunes.

    click here for some helpful instructions, and if you still need help contact us. We would be glad to assist you!

     

  16. DO YOU HAVE A HANDLING FEE?
  17. last update: April 13, 2011

    Handling Fees depends on the weight of the order as well as how much time/effort is required to complete the order. We typically have a $2.00 to $4.00 USD Fee for most orders, but sometimes charge less if it is a small score etc.

    ONLINE ORDERS: We currently have a Handling Fee of $1.00 for orders shipping with UPS and a $2.50 USD handling fee for online orders that ship using USPS because we have to drive to the post office for USPS mail and the price of fuel is going up. Please contact us if you have any questions about shipping and handling.

  18. HOW DO I GET A MECHANICAL LICENSE OR SYNC LICENSE TO RECORD A TRN PUBLICATION ON TO AUDIO CD OR DVD VIDEO?

    Click Here for Mechanical / Sync License



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